driverDOC Privacy Policy - Privacy is Our Priority

Purpose

At Driver Doc Inc., protecting privacy is a key priority. The purpose of this document is to set out how Driver Doc Inc. and its affiliates (“driverDOC,” “us,” “our,” or “we”) collect, use, store, or otherwise process personal information about customers and other individuals (collectively "you") who access or use our websites, including driverdoc.io, our mobile applications, our web client or professional client, and/or any of our other websites, products, or services that link to this Privacy Policy (the “Services”). By using our Services, you understand that we will collect and use your personal information as described in this Privacy Policy.

In some cases, we may process your personal information pursuant to an agreement with a third-party organization. In those cases, the terms of that agreement may govern how we process your personal information. If you believe a third-party organization has asked us to process your personal information on their behalf, please consult with them in the first instance, as they will be responsible for how we process your information. This Privacy Policy (“Policy”) does not apply to any third-party websites and apps that you may use, including those to which we link in our Services. You should review the terms and policies for third-party websites and apps before clicking on any links.

driverDOC’s core product and Services help users create, complete, and show the validity of digital or electronic authorization transactions for tracking compliance of the BOL shipment party chain of custody and critical shipment statuses, which may entail electronically signing a BOL shipment contract or providing real-time shipment updates for enhancing supply chain party collaboration. As part of our Services, users want us to collect and record information that helps the parties prove the validity of the BOL shipment transactions, such as the names of the persons or companies who are involved in the transactions and the devices or systems those persons or companies use.

We recommend that you read this Policy in full to ensure you are fully informed about the way we collect, use, store, or otherwise process your personal information as well as your privacy rights. However, if you want to skip to a particular section of this Policy, please refer to the table of contents below:

Collection of Personal Information
Use of Personal Information and Lawful Bases for Processing
Disclosure of Personal Information
Retention of Personal Information
Your Choices
Your Privacy Rights and Choices
Children's Privacy
Policy to California Residents
How We Protect Your Personal Information
Changes to This Privacy Policy
How to Contact Us

1. Collection of Personal Information

You have choices about whether you visit our websites, install our apps, or provide personal information to us. However, if you do not provide us with certain personal information, you may not be able to use some functionalities of our Services. For example, if you do not adopt an electronic signature, then you will not be able to sign certain electronic documents on our Service. For choices and rights you may have, please see Section 5 and Section 6 of this Policy.

Personal Information We Collect from You. You provide us with personal information about yourself when you:

Register or log in to your account.
Start, sign, or review an electronic BOL shipment transaction.
Create or edit your user profile.
Contact customer support.
Comment on our blogs or in community forums.
Participate in surveys, sponsored events, sweepstakes, or when you sign up for newsletters.

You also provide us with personal information about others when you use parts of our Services, such as when you:

Start or participate in an electronic BOL shipment transaction, such as starting a new BOL shipment transaction within the Pulse Platform.
Upload or scan additional shipping documents that support your BOL shipment transaction.
Add others as a member to an existing account for BOL shipment transaction tracking.
Leave comments.
Refer friends.

Your main choice for this type of personal information is simply not providing it, such as by not creating a profile or not leaving a comment in a blog. For choices and rights you may have, please see Section 5 and Section 6 of this Policy.

Examples of the categories of personal information you may provide are:

Identifiers and Contact Information. This includes your name, email address, mailing address, phone number, or electronic signature.
Commercial Information. This includes billing and payment information (e.g., credit card number, expiration date, visual cryptogram), and products or services purchased.
Your Account Data. This includes your login information (email and password) and user profile information (contact details, including your name, email address, and photo (if uploaded)).
Other Contacts Data. When you grant us permission, information about your authorized contacts (e.g., name, email address) and an image of the contact (if uploaded) on your device that can be used to save as their profile image on your account.
Location History Data. When you grant us permission within our Services, information about your location can be used to communicate with customers about BOL shipment transactions, including when you electronically sign a BOL shipment transaction.
Customer Service and Communications Information. This includes questions and other messages or feedback you address to us directly through online forms, by email or via our feedback surveys or customer support channels. If you use any of our chat features we may use to communicate with you, we may collect personal information you voluntarily provide during your interactions, such as your name, email address, contact details, or any other information you choose to share and retain a transcript of your chats for the purposes set forth in this Policy.

Personal Information We Collect Automatically. We may automatically collect personal information from you and your devices when you use our Services, including when you visit our websites or apps without logging in. For choices and rights you may have, please see Section 5 and Section 6 of this Policy.

We collect personal information about how you use our Services and the devices (e.g., computers, mobile phones, tablets) you use to access our Services. This may include, but is not limited to, the following:

Device Data. This includes IP address, unique device identifiers, and device attributes, such as operating system and browser type.
Usage Data. This includes web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date(s) and time(s) you used our Services, the frequency of your use of our Services, error logs, and other related information.
Transactional Data. This includes IP addresses and authentication methods of parties to a transaction, subject line, history of actions that individuals take in connection with a transaction (e.g., review, sign, scan, upload, enable features), and information about those parties’ devices and location history when enabled.
Marketing and Advertising Data. This includes your interests based on your use of our Services and other websites and online services, preferences in relation to receiving marketing materials from us, communication preferences, and your preferences for particular products and services.

Some of the information we collect automatically is captured using cookies, which are text files containing small amounts of information that are downloaded on your device or related technologies, such as web beacons, local shared objects, and tracking pixels, to collect and/or store information. For additional information about cookies and related technologies, including details of how to opt-out, please read our Cookies Policy (https://www.driverdoc.io/cookie-policy) and “Your Privacy Rights and Choices” below.

Personal Information We Collect from Other Sources. Subject to applicable law, we may collect personal information about you from others, such as:

Third Party Information. In some cases, we may receive certain Personally Identifiable Information from you about a third party. For example, to digitally send a BOL shipment transaction or send a document from our Services, you will provide the email address of a third party. If you submit any Personally Identifiable Information about another individual to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy.
Other Customers. Other customers may give us your personal information. For example, if a customer wants you to sign an electronic BOL shipment transaction or other related documents in our Services, he or she will give us your email address and name.
Combining Personal Information from Different Sources. We may combine the personal information we receive from other sources with personal information we collect from you (or your device) and use it as described in this Policy.

Personal Information We Collect & Process on Behalf of Customers. When our business customers use certain Services, we generally process and store limited personal information on their behalf as a data processor. For example, in the context of driverDOC’s Pulse Platform, when a customer digitally transacts, scans or uploads BOL shipment transactions or other shipping documents for review or signature, we act as a data processor and process the data and or documents on the customer's behalf and in accordance with their instructions. In those instances, the customer is the data controller and is responsible for most aspects of the processing of the personal information. For certain products such as driverDOC’s Pulse Platform, we may act as a processor and as a controller in certain circumstances (e.g., retention of transactional data to comply with driverDOC’s legal obligations). If you have any questions or concerns about how personal information is processed in these cases, including how to exercise your rights as a data subject, you should contact the customer (either your employer or the individual or entity requesting your signature). If we receive any rights requests concerning instances where we act as a data processor, we will forward your query on to the relevant customer.

2. Use of Personal Information and Lawful Bases for Processing

In general, and subject to applicable law, we will use your personal information to provide, maintain, and improve our Services, develop new Services, and market our driverDOC products and Services. Please see the section below entitled "Further Information on the Personal Information We Process and Our Purposes," which provides more specific information on these purposes, examples of the types of information processed for these purposes, and the lawful bases (i.e., legal grounds) on which we rely to process it.

Lawful Basis for Processing Your Personal Information. If applicable data protection law requires a lawful basis for processing, and where driverDOC acts as a data controller, our lawful basis for collecting and using the personal information described in this Policy will depend on the type of personal information concerned and the specific context in which we collect or use it.

We normally collect or use personal information only where we need the personal information to perform a contract with you or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may have a legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person. In certain circumstances, we may ask for your consent (separately from any contract between us) before we collect, use, or disclose your personal data.

If we process sensitive personal information about you, as well as ensuring that one of the lawful bases referenced above applies, we will make sure that one or more of the grounds for processing sensitive personal information applies.

Note that in situations where driverDOC acts as a processor, it is our customer who determines the appropriate legal basis associated with processing activities, and queries about the applicable lawful basis should be directed to them.

Further Information on the Personal Information We Process and Our Purposes

The list below provides more specific information on our purposes, the types of information that may be processed, and the legal bases on which we process it. The examples provided in the list cannot, of course, be exhaustive.

Depending on the jurisdiction in which you live, there may be other applicable lawful bases for processing your personal information that are not listed here. If you have questions about our lawful bases or need further information, please contact us using the contact details provided in Section 11 (“How to Contact Us”) below.

We use the Personally Identifiable Information we collect to provide the Services to you, to improve our Services, and to protect our legal rights. In addition, we may use the Personally Identifiable Information we collect to:

Provide you with and collect payment for the products and Services you request;
Create your account and manage your relationship with us (e.g., communicating with you, providing you with requested information);
Record details about transactions involving data exchange and electronic documents (e.g., who initiated, viewed, or signed the documents; signers’ IP addresses; timestamps);
Gather and record data associated with the use of a digital BOL shipment transaction certificate or digital signature;
Maintain our business with other service providers who perform data or Services-related services on our behalf (e.g., email, hosting, maintenance, backup, analysis, etc.);
Maintain and improve the security of the Services;
Troubleshoot the Services, including answering support questions, customer education and training, and resolving disputes;
Prevent, investigate, and respond to fraud, unauthorized access to or use of our Services, breaches of terms and policies, or other wrongful behavior;
Analyze, improve, and enhance the Services and research and develop new features and products;
Choose and deliver content and tailored advertising, support the marketing and advertising of our Services and measure the effectiveness of our campaigns;
Send you information about new features, products, or special events by email or phone or send you marketing communications about third-party products and services we think may be of interest to you;
Run surveys sweepstakes, contests, and refer-a-friend programs;
Communicate with customers about BOL shipment transactions and applicable Services updates;
Contact you regarding our products and services that we feel may be of interest to you;
Communicate with you about our Services or to inform you of any changes to our Services;
To any other person or entity where you consent to the disclosure;
Defend our legal rights and the rights of others; and
Comply with applicable law.

Other Uses. We may aggregate the personal information we collect, or insights generated or derived from the use of our Services, or remove pieces of personal information (“de-identify”) to limit or prevent identification of any particular user or device to help with goals like marketing, research and product development within our Services. Where such information has been aggregated and anonymized so that it is no longer considered personal information under applicable data protection law, this Policy does not apply.

3. Disclosures of Personal Information

Subject to applicable law, including to the extent applicable law requires us to obtain consent, we may disclose personal information as follows:

Service Providers. We disclose your personal information to service providers we use to support our Services. These companies provide services like intelligent search technology, intelligent analytics, advertising, authentication systems, bill collection, fraud detection, and customer support. We have contracts with our service providers with applicable privacy and data protection language and controls that require the safeguarding and lawful and proper use of your personal information.
Affiliates. We may disclose your personal information to other companies under common ownership or control with driverDOC. These companies use your personal information as described in this Policy.
Joint Marketing Partners. We may provide your personal information to sponsors of events, webinars, or sweepstakes for which you register, or other parties with whom we may engage in joint marketing activities.
Advertising and Marketing Partners. We may allow third-party advertising and marketing technologies and parties that support our advertising and marketing efforts (e.g., ad networks, ad measurement services, advertising analytics providers, remarketing providers, etc.) on our marketing websites that use cookies and similar technologies to deliver relevant and targeted content and advertising to you on the marketing websites and other websites you visit and applications you use. Note that we do not deploy third-party advertising cookies in our products used by customers, such as Pulse Platform Services or disclose customer data to advertising and marketing partners.
Public or Government Authorities. We may disclose your personal information to comply with our legal obligations, regulations, or contracts, or to respond to a court order, administrative, or judicial process, such as a subpoena, government audit, or search warrant where we are legally compelled to do so. We also may disclose your information when there are threats to the physical safety of any person, violations of driverDOC policies or other agreements, or to protect the legal rights of third parties, including our employees, users, or the public.
Corporate Transactions. Your personal information may be disclosed or transferred to relevant third parties in the event of, or as part of the due diligence for, any proposed or actual reorganization, sale, merger, consolidation, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding). If a corporate transaction occurs, we will provide notification of any changes to the control of your information, as well as choices you may have.
Consent. We may disclose your personal information in other ways if you have asked us to do so or have given consent. For example, with your consent, we post user testimonials that may identify you.

Your personal information may also be disclosed as described below:

Other driverDOC users. When you allow others to access, use, or edit content in your account, we provide that content to them. For example, if you send a BOL shipment transaction or other documents to others for review or signature, we make the contents of the BOL shipment transaction available to them.
Payment Processors. When you make a payment to another user within our Services, we disclose your payment method details to the third-party payment processor selected by you.
Public Information.
User-Generated Content. When you comment on our blogs or in our community forums, this information may also be read, collected, and used by others.
Profile Information. When you create a driverDOC profile, other driverDOC users can view your profile information.
Your Employer or Organization. When you create an account or user role with an email address assigned to you as an employee or member of an organization (e.g., yourname@youremployer.com or yourname@nonprofit.org), that organization (if it is a driverDOC customer with certain features) can find your account and take certain actions that may affect your account.

4. Retention of Personal Information

We keep your personal information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain personal information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws as set out in our data retention policy and information handling standards. Generally, this means we retain your personal information to comply with any retention compliance obligations or statutory requirements or for purposes of performing a contract with you. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit active use of it through implementing appropriate organizational technical and security measures.

5. Your Choices

This section describes many of the actions you can take to change or limit the collection, use, storage, or other processing of your personal information.

Profile. You are not required to fill out a profile. If you do, you can access and review this personal information. If any personal information is inaccurate or incomplete, you can make changes in your account settings.
Marketing Messages. You can opt out of email marketing messages we send you by clicking on the “unsubscribe” link in the email message or by submitting a request by contacting us as described in Section 11 (“How to Contact Us”) below. Please note that we may send you one message to confirm that you want to opt-out. If you are a registered user of our Services, or if you have engaged in transactions with us, we may continue to send transactional or relationship messages (e.g., signing notifications or account notifications) after you opt out of marketing messages. If you would like your phone number added to our internal Do-Not-Call list to opt out of telemarketing messages, please contact us by submitting a request as described in Section 11 (“How to Contact Us”) below. Please include your first name, last name, company, and phone number. You can also let us know at any time, including during a telemarketing call, that you do not want to be called again for telemarketing purposes.
Cookies and Other Related Technology. You can decline cookies through your browser settings or other methods detailed in our Cookie Policy (https://www.driverdoc.io/cookie-policy). However, if you decline cookies, you may not be able to use some parts of our Services. Please note we do not recognize or respond to browser-initiated Do Not Track signals.
Device and Usage Information. If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.
Closing Your Account. If you wish to close your account, please log in to your account and edit your plan. For more information, please contact us by submitting a request as described in Section 11 (“How to Contact Us”) below.
Complaints. We are committed to resolving valid complaints about your privacy and our collection, use, storage, or other processing of your personal information. For questions or complaints regarding our data use practices or this Policy, please contact us by submitting a request as described in Section 11 (“How to Contact Us”) below.

6. Your Privacy Rights and Choices

Rights Regarding Your Personal Information. You may have certain rights related to your personal information, subject to local data protection laws, as described in more detail below. To exercise any of these rights, please contact us by submitting a request as described in Section 11 (“How to Contact Us”) below. If you are a California resident, you can find more information about your rights with respect to your personal information in Section 8 (“Policy to California Residents”) below.

You also can request the following information: how we collect and use your personal information and why; the categories of personal information involved; the categories of recipients of your personal information; how we received your personal information and its source; our business purpose for using your personal information; and how long we use or store your personal information or the manner in which we determine relevant retention periods.
You have a right to correct inaccurate personal information about you, and you should notify us immediately if you believe the personal information we hold about you is inaccurate, incomplete, or out-of-date.
In certain situations, you can ask that we erase or stop using your personal information, object to or restrict the use of your personal information, or export your personal information to another controller.
Where we rely on your consent to process your personal information, you have the right to decline consent and/or, if provided, to withdraw consent at any time. This will not affect the lawfulness of processing prior to the withdrawal of your consent. At any time, you can request that we stop using your personal information for direct marketing purposes. See Section 5 (“Your Choices”) of this Policy for more information on your choices.
If you are unsatisfied with our response to your complaint, you have a right to raise questions or complaints with your local data protection authority at any time.
Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you.

If you make a request to exercise the rights referenced above, we will require you to provide certain information for identity verification purposes. If you have an account with us, we may verify you through your login of your account. If you do not have an account with us, we may require you to provide additional information from which we can confirm your identity. You may authorize an agent to make a request to us on your behalf and we will verify the identity of your agent or authorized legal representative by either seeking confirmation from you or documents that establish the agent’s authorization to act on your behalf.

Certain personal information may be exempt from such requests under applicable law. We need certain types of personal information so that we can provide the product and Services to you. If you ask us to delete it, you may no longer be able to access or use our product and Services.

If you wish to exercise these rights, please contact us by submitting a request as described in Section 11 (“How to Contact Us”) below.

Right to Opt-Out of Sales of Personal Information and Processing of Personal Information for Targeted Advertising Purposes. Depending on your jurisdiction, you may also have the right to opt out of “sales” of your information and “processing of your information for targeted advertising purposes.”

As explained in Section 3 (“Disclosure of Your Personal Information”) above, we sometimes disclose information to third-party partners that help us market our products and services to you across platforms. This disclosure of information may be considered a “sale” or “processing of your personal information for targeted advertising purposes” under applicable laws.

We do not disclose personal information obtained through our Services to third parties for their direct marketing purposes. For further inquiries, please contact us by submitting a request as described in Section 11 (“How to Contact Us”) below.

Transfers to the U.S. and Other Countries. Subject to applicable law, we may transfer your personal information outside of your jurisdiction, including for further processing. driverDOC is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

Purpose

1. Collection of Personal Information

2. Use of Personal Information and Lawful Bases for Processing

3. Disclosures of Personal Information

4. Retention of Personal Information

5. Your Choices

6. Your Privacy Rights and Choices

7. Children's Privacy

8. Policy to California Residents

9. How We Protect Your Personal Information

10. Changes to This Privacy Policy

11. How to Contact Us